Refund Policy

Digital Products

Premium features on I WAS HERE are digital products delivered immediately after purchase. Due to the nature of digital goods, we generally do not offer refunds after delivery.

Exceptions

We will issue a refund if:

• You were charged multiple times for the same product due to a technical error.
• The feature you purchased does not work as described and we cannot resolve the issue.
• You request a refund within 48 hours of purchase and have not used the premium feature.

How to Request

Contact support@iwashere.com with your account email and transaction ID. We aim to respond within 48 hours.

Processing Time

Approved refunds are processed within 5–10 business days, depending on your payment method.